How can we help?

Download Butterfly from the App Store, open it, and tap Sign up. Enter your .edu email — we'll send a one-time link to verify you're a student. Tap the link from your phone, set up your profile (name, school, year, major), and you're in. The whole flow takes under two minutes.

Butterfly is currently live at USC and UCLA. If your school isn't supported yet, you can apply to be your campus's founder — we'll launch with you. Apply at /apply.

Butterfly is for verified college students. We use your .edu email to confirm you actually go to your school — that's what keeps random people, scrapers, and impersonators out of your class chats.

We're working on supporting non-.edu institutional emails. For now, you'll need a valid .edu address.

From the home tab, tap + Add class. You can search by course code (e.g. "CS 320") or paste your full schedule. We'll match you to existing class chats automatically. If a class chat for your section doesn't exist yet, we create one — and you become its first member.

Tap your profile in the bottom-right, then Edit profile. Update your photo, bio, year, major, or any optional fields. Changes are visible to classmates immediately.

Transferring? Tap Settings → Change school. You'll need to verify a new .edu email. Your old class chats will be removed from your home, but classmates from your old school can still see your profile and message you (you can block them if you'd like).

No — one person, one account. Multiple accounts to evade enforcement, dodge a block, or impersonate someone else are removed. See Community Guidelines.

Tap Settings → Delete account. You'll get a confirmation prompt. Once you confirm, your profile, messages, and uploaded content are removed within 30 days. Messages other students have already received persist on their devices, just like any messaging app. If you can't access your account, email support@butterflyapp.co from your verified .edu email and we'll handle it.

Yes. Email privacy@butterflyapp.co from your verified email. We'll send you a JSON export within 30 days, including your profile, messages you've authored, and the chats you're in.

Try each .edu email you have. We'll send a magic link to whichever one is associated with your account. If you've graduated and lost access to your .edu inbox, email support@butterflyapp.co and we can help verify another way.

We auto-group everyone in your section. No invite codes. Drop the class and you leave the chat.

Only verified classmates. Tap the chat title to see the member list and their profiles.

Tap the chat title → Leave chat. You can rejoin anytime.

Tap the chat title → Mute. Choose 8 hours, 1 week, or until you turn it back on.

Inside the class chat, tap + Plan → Study session. RSVPs are one tap and we send everyone a reminder.

No. Butterfly is for students only. Impersonating a professor will get an account banned.

Chats stay active until they're empty or until there's been no activity for 12 months.

Long-press any message or open a profile and tap the ⋯ menu → Report. Choose a category, add context, submit. A real person reviews every report — usually within hours, faster for safety-related ones. You can report anonymously. We don't tell the reported user who flagged them.

Open their profile → Block. They won't be able to message you, see your profile, or interact with your content. They aren't notified.

Mute — you stop getting notifications, but the user is still around and you can still see them. Block — they can't see you or message you. You don't see them either. Report — you flag them or a specific message for our trust & safety team to review.

Yes. Email appeals@butterflyapp.co from the email associated with your account. A different reviewer than the one who issued the action will look at it. Most appeals are resolved within 5 days.

Contact local emergency services first (911 in the U.S.). Then send what you know to trust@butterflyapp.co with subject "URGENT — safety." We work with law enforcement on credible threats.

What you put in your profile (name, email, school, classes, optional fields), what you post in chats, and basic device/diagnostic data. We don't track your location, read your contacts, or look at anything outside the app. Full details in our Privacy Policy.

No. Butterfly is independent of universities. We don't share chat content, account data, or analytics with any school. We can't even confirm to a school whether a specific person has an account.

No. We don't share account contents with anyone but the account holder, except as required by law. If a parent or guardian believes their minor child shouldn't have an account, they can request deletion (see Privacy Policy → Users under 18).

It's at /privacy. The short version: we collect what we need, never sell your data, and let you export or delete it on request.

Open iOS Settings → Notifications → Butterfly. Make sure notifications are allowed. Inside Butterfly, check Settings → Notifications and confirm the chat isn't muted. Force-quit and reopen the app. If it still doesn't work, email support@butterflyapp.co with your iOS version and the app version (Settings → About).

Check spam / junk. Make sure you typed the .edu address correctly. Some schools quarantine emails from new senders. Add noreply@butterflyapp.co to your safe senders list, or check with your IT department. Tap "Resend link" — links expire after 15 minutes.

Make sure you're on the latest version (App Store → Updates). Restart your phone. If it keeps crashing, send a screen recording to support@butterflyapp.co. Crash data is also sent to us automatically (Settings → Diagnostics).

Sessions expire after long periods of inactivity. Sign back in with your .edu email and we'll send a fresh magic link. If you're still stuck, the device may have been remotely signed out — check Settings → Devices on another logged-in device, or contact support.

Verify the class in Settings → Classes. Try the registrar's exact format (e.g. CS-320-001 vs CS 320). If it still doesn't match, email support@butterflyapp.co.

If multiple things stop working at once, it's probably us. Email support@butterflyapp.co and we'll let you know what we're seeing.